YOU SAID:

I understand that you’re going through a tough time, sir, but I have to follow protocol. I’m sorry for your loss.

INTO JAPANESE

大変な時期を過ごされていることは理解していますが、手順に従わなければなりません。ご愁傷様です。

BACK INTO ENGLISH

I understand this is a difficult time, but procedures must be followed.

INTO JAPANESE

困難な時期であることは理解していますが、手順は守らなければなりません。

BACK INTO ENGLISH

We understand that these are difficult times, but procedures must be followed.

INTO JAPANESE

困難な時期であることは理解していますが、手順は守らなければなりません。

BACK INTO ENGLISH

We understand that these are difficult times, but procedures must be followed.